Once a User chooses to avail of any subscription plan/offer announced by Saralpe and agrees to buy that deal by due payment, such payment by the user shall not be refunded by the entitled under any circumstances whatsoever. Please note that the act of buying a plan by Saralpe is irreversible under the applicable law.
After receipt of payment from the user for any of the plans mentioned above and successful KYC verification of the user, Saralpe shall create a user ID in their mobile application or website for the respective.
Suppose if, the user is unable to get successful KYC done. Saralpe shall not be able to
allow availing the services mentioned for that particular subscription plan. No existing
balance will be refunded to the user in case of unsuccessful KYC verification. Thus, to
avail of Saralpe services on its Mobile App / Website, the user must obtain a
successful KYC verification to proceed further.
Post User Id creation, while availing various services on Saralpe Mobile App /
Website, transactions which have failed for any reason directly attributable to
Saralpe and we receive corresponding confirmation from the payment gateway will be
automatically refunded* to user's bank account within 3-15 working days from the date of
transaction. A confirmation mail will be sent to the user's registered Email ID along
with the refund.
*Please note that only the actual transaction amount will be refunded, excluding payment
gateway charges and all applicable taxes.
However, for cases where the user has received a successful completion confirmation but
has yet to receive services, the user can submit a complaint via the Email ID mentioned
on this website. Saralpe instantly enquires about the matter after receiving criticism
from any of our users. In an extreme case, Saralpe. may refund the payment deducting
necessary professional service charges based on the inquiry.
Saralpe's liability will be restricted to providing the user with a valid refund to
the extent of the corresponding payment received by the company concerning a particular
transaction. The company shall not be responsible for any other claim or consequential
liability arising from failed assistance on our system.
User accepts that this refund policy is subject to all the terms and conditions stated
in the Agreement of the User/business associate/retailer/distributor/master
distributor/stated head with Saralpe.